FAQs
Everything you need to know and more. Can't seem to find the answer to your question? Contact us.
Top Asked Questions
For sunglasses and merch: select which item you want to purchase, add to cart, and check out!
For prescription eyewear, we will need a copy of your prescription:
- If you've shopped with us before, you can use a prescription from your past records using the same email address you used in any of our stores.
- If you're a new customer, grab a copy of your prescription and fill in the required details (we’ve also created a Prescription Guide to help you out).
- After picking your frame of choice, select the type of lenses and upgrades you want and add. Learn more about our lenses here.
If you need any help, you can also consult our doctors here.
Prescription eyewear with standard single vision lenses will be processed within 24 hours. Those with customized lenses such as Prescription Tints, Bifocals, and Progressives lenses will take a minimum of 12 business days to process.
Please note that all purchases under the same order number will be shipped and delivered together.
Metro Manila orders are shipped Monday-Saturday, while provincial orders are shipped within 5-12 business days. Weekends and holidays are not included in the business day count.
We ship nationwide. Send us a message if you want to confirm.
We deliver anywhere in the Philippines for a flat rate of P150 for orders under P1,995, and we offer free delivery for orders over P1,995.
We’ll provide you with a tracking number through your email after your order has been processed and shipped out, so you can keep track of its status and when it's up for delivery.
If you've changed your mind or made a mistake with your order, you can still edit it as long as it has not yet been processed by our team. Please reach out to us immediately by clicking the "Support" button at the lower right portion of the website.
Prescription eyewear is a bit tricky to change, but email us immediately so we can try and do something about it. Don't forget to include the following details:
- Name
- Email Address
- Order ID
- Date of Purchase
- Payment Method
- Attachments (Photo of Item, Correct Prescription, etc.)
Please send us a message, so we can contact our courier partner.
- If your package hasn't been shipped out yet, we can assist you in changing your shipping address.
- If your package has been shipped out, we’ll do our best to help you, but take note that it will take a while to reroute it.
To avoid any problems with delivery, please double check your shipping address before confirming your order.
No, as our orders are processed in-house, and we deliver straight from our warehouse.
For COD orders, you may cancel your order as long as it has not yet been processed by our team. Please reach out to us immediately by clicking the "Support" button at the lower right portion of the website or send us an email at help@sunniesstudios.com with the following details:
- Name
- Email Address
- Order ID
- Date of purchase
- Payment Method
- Reason for cancellation
All credit card payments are final.
Orders & Shipping
How do I place an order?
For sunglasses and merch: select which item you want to purchase, add to cart, and check out!
For prescription eyewear, we will need a copy of your prescription:
- If you've shopped with us before, you can use a prescription from your past records using the same email address you used in any of our stores.
- If you're a new customer, grab a copy of your prescription and fill in the required details (we’ve also created a Prescription Guide to help you out).
- After picking your frame of choice, select the type of lenses and upgrades you want and add. Learn more about our lenses here.
If you need any help, you can also consult our doctors here.
How long does it take to process prescription eyewear orders?
Prescription eyewear with standard single vision lenses will be processed within 24 hours. Those with customized lenses such as Prescription Tints, Bifocals, and Progressives lenses will take a minimum of 12 business days to process.
Please note that all purchases under the same order number will be shipped and delivered together.
How long does shipping take?
Metro Manila orders are shipped Monday-Saturday, while provincial orders are shipped within 5-12 business days. Weekends and holidays are not included in the business day count.
Where do you ship to?
We ship nationwide. Send us a message if you want to confirm.
How much does shipping cost?
We deliver anywhere in the Philippines for a flat rate of P150 for orders under P1,995, and we offer free delivery for orders over P1,995.
How can I track my order?
We’ll provide you with a tracking number through your email after your order has been processed and shipped out, so you can keep track of its status and when it's up for delivery.
Can I edit my order after payment?
If you've changed your mind or made a mistake with your order, you can still edit it as long as it has not yet been processed by our team. Please reach out to us immediately by clicking the "Support" button at the lower right portion of the website.
Prescription eyewear is a bit tricky to change, but email us immediately so we can try and do something about it. Don't forget to include the following details:
- Name
- Email Address
- Order ID
- Date of Purchase
- Payment Method
- Attachments (Photo of Item, Correct Prescription, etc.)
Can I change my shipping address after payment?
Please send us a message, so we can contact our courier partner.
- If your package hasn't been shipped out yet, we can assist you in changing your shipping address.
- If your package has been shipped out, we’ll do our best to help you, but take note that it will take a while to reroute it.
To avoid any problems with delivery, please double check your shipping address before confirming your order.
Can I order online and pick it up in-store?
No, as our orders are processed in-house, and we deliver straight from our warehouse.
Can I cancel my order?
For COD orders, you may cancel your order as long as it has not yet been processed by our team. Please reach out to us immediately by clicking the "Support" button at the lower right portion of the website or send us an email at help@sunniesstudios.com with the following details:
- Name
- Email Address
- Order ID
- Date of purchase
- Payment Method
- Reason for cancellation
All credit card payments are final.
Returns & Warranty Policy
What's your warranty policy?
We designed your Sunnies to go the distance. And if they don’t—we’ll make it right. If you’ve received the wrong item, or are experiencing quality issues, just bring your pair to any Sunnies Studios store within 1 year of purchase, along with the complete packaging and receipt.
Learn more about our Sunnies Guarantee here.
Do you offer repair services?
With our Lifetime Upkeep of Frames, customers may visit any Sunnies Studios store for eyewear cleaning and minor repairs. Free services include:
- Lens and frame cleaning
- Nose pads and screw replacements
- Frame adjustments
- Lens insertion
- Lens transfer
- Nylon replacement
If you’d like extra protection for your prescription glasses, we also offer a 1 year coverage plan against accidental damage with Sunnies 365 Care.
Learn more about our Sunnies Guarantee here.
What is the difference between sunnies sunnies guarantee and sunnies 365 care?
Sunnies Guarantee is inclusive with all eyewear purchases. If you’ve received the wrong item, or are experiencing quality issues, you may exchange it within 1 year of purchase. All items must be returned in the original selling condition with complete packaging (stickers, tags, hard case, sac, etc) and receipt.
Sunnies 365 Care is available solely for prescription glasses at an additional cost. It's a comprehensive plan that protects against accidental damage for a full year—from frame to lens, up to the full package price.
Learn more about our Sunnies Guarantee and Sunnies 365 care here.
Sunnies 365 Care
What is sunnies 365 care?
With Sunnies 365 Care, you’re covered for up to one year against accidental damage – from frame to lens, up to the full package price.
What does sunnies 365 care cover?
It covers accidental damage to your prescription frame and lenses up to their full purchase price. Coverage is limited to functional damage that renders the eyewear unusable, such as frame breakage and lens scratches, bubbling, and peeling.
How much does sunnies 365 care cost?
The plan starts at Sunnies PHP 365, but varies depending on the final price of the prescription package purchased.
Where can I purchase sunnies 365 care?
It is currently only available upon purchasing an optical package in-store.
Please stay tuned for updates as we continuously work on expanding Sunnies 365 Care to more channels.
I have existing prescription glasses from sunnies studios. can I still purchase sunnies 365 care for them?
No, Sunnies 365 Care is only available upon purchase of an optical package at select Sunnies Studios stores. Feel free to reach out—we’d be happy to recommend a store near you that offers Sunnies 365 Care!
Can I purchase sunnies 365 care for sun, anti-rad eyewear or readers?
No, Sunnies 365 Care is only applicable to our prescription glasses.
What is the process of filing a claim under sunnies 365 care?
All claims must first be filed on sunnies-claims.qoala.ph within 5 days from the incident. You will need to provide a clear chronology of the incident, photos of the damaged eyewear, and any other supporting documents.
Once submitted, you may visit any participating Sunnies Studios store, where our staff will assess the eyewear and claim based on the policy’s terms. The repairs needed will also be processed in-store according to our standard lead times.
*Excluding department stores and airport stores.
Is there any cost involved in making a claim?
Sunnies 365 Care allows multiple claims up to the full purchase price. In the event that a claim exceeds the remaining balance of your coverage, you will be responsible for paying the excess amount.
How are damaged glasses repaired under sunnies 365 care?
Depending on the extent of the damage, broken parts will be replaced with new components, ensuring the eyewear is restored to functional condition.
Damaged frames will be replaced with the same model. If the original model is no longer available, it will be replaced with a comparable one.
Damaged lenses will be replaced with the same prescription and upgrades as what is registered under your policy. Change of grade is only applicable under our Sunnies Guarantee.
Are there any exclusions to sunnies 365 care? what if I lost my glasses?
Intentional damage or damage due to negligence, unauthorized repairs, and cosmetic wear & tear are not covered by Sunnies 365 Care.
Loss or theft of the eyewear, intentional damage or damage due to negligence, unauthorized repairs, and cosmetic wear & tear are not covered by Sunnies 365 Care.
What if my claim gets rejected
If we determine that the claim does not meet our coverage criteria, or if there are concerns about the honesty of the claim, we will not be able to proceed with the repair. In such cases, werecommend purchasing new prescription glasses.
Can I transfer my sunnies 365 care policy to someone else?
Sunnies 365 Care is non-transferable and only valid for the original purchaser and corresponding product.
Can I cancel my sunnies 365 care policy?
Sunnies 365 Care is non-refundable. Should you wish to cancel your Sunnies 365 Care policy, a refund will not be issued.
How do I know more about sunnies 365 care?
For any policy-related questions or concerns, you may contact Sunnies Studios via email at hello@sunniesstudios.com, through online chat on Facebook, Instagram, or Tiktok, or at any participating Sunnies Studios store.
For issues with the claims platform, you may contact our insurance partner via email at claim@qoala.ph.
What is the difference between sunnies sunnies guarantee and sunnies 365 care
Sunnies Guarantee is inclusive with all eyewear purchases. If you’ve received the wrong item, or are experiencing quality issues, you may exchange it within 1 year of purchase. All items must be returned in the original selling condition with complete packaging (stickers, tags, hard case, sac, etc) and receipt.
Sunnies 365 Care is available solely for prescription glasses at an additional cost. It's a comprehensive plan that protects against accidental damage for a full year—from frame to lens, up to the full package price.
Learn more about our Sunnies Guarantee and Sunnies 365 Care here.
I have more questions. how can I reach out to someone from the team?
For any policy-related questions or concerns, you may contact Sunnies Studios via email at hello@sunniesstudios.com, through online chat on Facebook, Instagram, or Tiktok, or at any participating Sunnies Studios store.
For issues with the claims platform, you may contact our insurance partner via email at claim@qoala.ph.
Payments
What are your payment options?
You can pay using Credit Card, e-Wallets,SunniesStudios Digital Gift Card, and Cash-on-Delivery.
Where can I find my official receipt?
The official receipt will be delivered with your order.
What is a digital gift card?
Our Digital Gift Card is online store credit that you can use or give to your family or friends to shop exclusively on sunniesstudios.com. You can choose from six denominations: P100, P200, P500, P1000, P2000 and P3000.
Can I send a digital gift card to others?
If you're sending it as a gift to your family or friends, you can input their email directly upon checkout. You can also forward the code received via email.
Does the digital gift card expire?
The card doesn't expire and can be used on multiple transactions until it’s maxed out.
What if I don't have enough balance on my digital gift card for my order? can I use a digital gift card to partially pay for my order?
You can use our Digital Gift Card to partially pay for your order. The remaining balance can be paid using our other payment options.
Discounts & Promotions
How do I get 10% off my first eyewear purchase?
You can subscribe to our newsletter to receive your one-time discount, which you can use upon checkout.
Can I use my Senior Citizen or PWD discount?
Senior Citizen and PWD discounts are valid in-store only and apply to lens-only transactions and optical packages.
Products, Fit & Care
How do I know which style looks good on me?
You can use our Size & Fit Guide to help you choose frames that suit you best. It walks you through face shapes and fit details so you can find styles that feel just right before you buy.
How protective are your sunglasses?
Our sunglasses are equipped with UV400 lenses that block 100% of UV rays. We also offer polarized sunglasses that offers maximum protection and a glare-free view outdoors.
Do you offer glasses with blue light protection?
Yes, we do! Check out our Anti-Rad Eyewear for our prescription-free glasses with blue light protection. You can also upgrade your prescription glasses with our lens upgrades that offer blue light protection.
Do you have glasses for kids?
Yes, we have both Anti-Rad and sunglasses for kids! Shop our eyewear for kids here.
How do I know what sizes the lens are?
You can find its measurements on all our product pages by looking in the Fit Guide section under Details. Check out our guide to lens sizes if you want to learn more.
How do I take care of my frames?
Our frames are made with premium materials and quality craftsmanship. But with all things, it’s always best to handle them with care.
- If you’re not wearing your glasses, store your frames properly inside a case to prevent damage.
- When you clean your glasses and lenses, grip the bridge of your eyewear and use our microfiber cleaning cloth that comes with your frame. We also recommend pairing it with our Clean Lens solution for the best results.
- If your lenses get liquids, such as cosmetics or oil, on them, dry the lenses and frame using a cleaning cloth immediately.
- Never leave your frames inside the car as rising temperature, or direct heat can cause damage.
- Never place your glasses with the lens facing down to avoid unwanted scratches and accidental damage.
Free In-Store Eye Exam
How do I get a free in-store eye exam?
Purchase any optical frame with detachable lenses and receive a free in-store eye exam voucher. You can use the voucher at any Sunnies Studios store nationwide for a free eye exam and standard single vision lenses. Shop Optical.
Who is eligible for the free in-store eye exam voucher?
If you purchase optical frames with detachable lenses, you are eligible for a free in-store eye exam voucher, redeemable at any Sunnies Studios store nationwide.
How to claim the free in-store eye exam voucher?
Choose an optical frame, select non-prescription lenses, then select Detachable lenses under lens upgrades. Your order will automatically include a free in-store eye exam voucher.
Who will conduct the eye exam?
Our in-house optometrists will conduct the eye exam, ensuring accuracy and precision.
What are the prescription limitations for the standard single vision lenses that come with the package?
Standard single vision lenses are for grades up to (+/-) 6.0 and astigmatism from –0.25 to –2.00 only. If your grade exceeds this, you may use the free in-store eye exam voucher to consult with our doctor on the best lens options for your prescription. Learn how to read your prescription.
Can I customize my lenses when redeeming the free in-store eye exam voucher?
Yes, the free in-store eye exam voucher comes with standard single vision lenses and can be customized to your needs at an additional cost. Discover our lens upgrades.
Can I change my frame when redeeming the free in-store eye exam voucher?
No, change of mind exchanges are not covered by our Sunnies Guarantee.
Is there an expiration to the free in-store eye exam voucher?
None.
Which stores can I redeem the free in-store eye exam voucher?
You may present your voucher in all Sunnies Studios stores with optical. Find a store near you.
Not available at any department stores and airport stores.
Is the voucher transferable?
Each free in-store eye exam voucher is issued for one-time use and is not transferable.
Can I combine the free in-store eye exam voucher with other promos or discounts?
No, the voucher cannot be applied in conjunction with other promotions, discounts, vouchers, and special offers.
Prescription Eyewear
What types of prescription eyewear do you offer and how much are they?
Our prescription eyewear package starts at P1,595 for a frame + single-vision prescription lenses. You can customize your lenses with upgrades tailored to your needs at an additional cost.
What type of lenses do you offer?
We offer several lens upgrades to make your glasses better suited for you: Sun + Screen, Screen Safe, Sun Adaptive, Tints, Ultrathin, and AirLens.
How do I order prescription glasses?
Here’s how you can shop the perfect prescription eyewear for you:
1. Pick your frame of choice
2. Select the type of lenses and upgrades for your frame
3. Add your prescription
- If you've shopped with us before, you can use a prescription from your past records using the same email address you used in any of our stores.
- If you're a new customer, grab a copy of your prescription and fill in the required details (we’ve also created a Prescription Guide to help you out).
4. Check out
5. Enjoy your new pair
Can I use a prescription from my eye doctor?
Yes, you can. Get a copy of your prescription and fill in the required details. In case you need help reading your prescription, we've created a Prescription Guide to help you out.
Do you offer eye exams?
Yes, we do. All eye exams come free with every prescription eyewear package, and you can visit your nearestSunniesStudios store to get your eyes checked.
Can I purchase the frames alone, or without a grade?
Yes, you can. Our single-vision lenses also have a non-prescription option.
Virtual Consultation & Booking Appointments
How do I book a virtual consultation?
You can book a virtual consultation here.
How long does a virtual consultation usually take?
Virtual consultations usually last about 15 minutes.
Will the optometrist be able to view my previous prescription?
If you are a returning Sunnies Studios customer, our eye doctors will be able to refer to your previous prescription in our database.
Can I get a new prescription through the virtual consultation?
The optometrist can only refer to your previous records. To get a new prescription, you may schedule an appointment for an in-store eye exam.
How much is an in-store eye exam?
Your in-store eye exam comes free when you purchase our prescription eyewear package.
Web Inquiries
Do I need to make an account to shop online?
We recommend creating a Sunnies Studios account for a more personalized shopping experience, and to keep your prescription on record.
With your Sunnies Studios account, you can also sign up and have access to Sunnies Club, where you can earn points, redeem rewards and unlock exclusive perks with every purchase.
How do I stay updated with all things sunnies studios?
We'd love for you to be in the loop. You can subscribe to our mailing list and follow us on our social media accounts to get regular updates on new styles, promos, and other good stuff.
I have more questions. can I talk to someone from sunnies studios?
Yes, you can send us a message here, and we'll get back to you as soon as possible.