Keep it or exchange it

We give you 90 days to decide​

The whole package can be replaced within 90 days if customer is not satisfied which includes:

• Dissatisfaction with the weight of the frame, fit, style, color, etc. provided the item does not show signs of use ​
• Discomfort with lens grade and/or lens upgrades after a 1-week adjustment period so long as the prescription given was provided by our resident eye doctors ​
• Manufacturing defects, lab, staff, and prescription errors ​
• Wrong item received

Products for return must include complete packaging (stickers, tags, hard case, sac, etc) and receipt ​

How to exchange your product

For store and online orders*, you may bring products back to any Sunnies Studios store**. If you prefer to process the return online, you can get in touch with our customer experience team by sending an email to help@sunniesstudios.com with the information listed below:

• Subject Line: Returns [Order ID Number]​
  
• Include the following details in your email:​

• Name​
• Order Number​
• Why you’re not happy with your purchase​
• A photo or video of your order

Once we’ve received your return request, our team will verify your request. After approval, you’ll receive a gift card code amounting to your original purchase including shipping which you can use to re-order on our website.

*Returns made in-store but purchased online also requires customers to send an email to help@sunniesstudios.com with the above information before confirmation to visit the store.

 **Excluding stores in department stores, Island Souvenirs and Fashion Rack

Terms and Conditions​

​Any and all claims to Sunnies Guarantee will be waived in the event that the products being considered for return or exchange meet the following criteria:

• Damages caused by customer mishandling or natural wear and tear 
• Lenses based off existing prescription 
• Discoloration of frame due to acidic skin 
• Failure to follow Sunnies Studios team's recommendations regarding the product's usage, maintenance, and other instructions provided
• Anti-Rad frames converted to prescription eyewear
• Frame replacement for products marked as final sale

​ We offer a one-time return and exchange policy in all Sunnies Studios stores and channels which include:​

• Website
• Brand-owned Channels

​All Sunnies Studios items must be returned in the original selling condition.​​

• For ready-to-wear eyewear, packaging must be complete and items should not show signs of use. ​
• For merchandise, item must not be used unless the complaint is defectiveness of product, then we can issue a replacement or refund. ​​​​​

​Please note:​​​

• Customer is required to top up price differences if replacement pair is of higher value than the original, e.g, upgrading to a new lens upgrade, discounted frame to regular items, etc. If original lenses are unavailable, we will offer the closest variant in stock.​
• Partial refunds will not be accepted e.g, replacement pair is lower than original amount. Customer may add any item from the store to make the replacement amount closer to original purchase amount.
• Optical frames marked as final sale is only applicable for lens replacement based on terms and conditions of 6 months lens warranty​​​

*Terms and conditions may be revised without prior notice ​​

Sunnies 365 Protection

In addition to our 90-Day Guarantee, we offer extra protection for your prescription glasses starting at only PHP 365.

Sunnies 365 Protection is a comprehensive coverage plan that insures your prescription frame and lens against accidental damage for a full year, up to their full purchase price.

You may file multiple claims under Sunnies 365 Protection, provided they meet the following criteria:

• The eyewear has sustained functional damage that renders it unusable (e.g. frame breakage; lens scratches, bubbling, or peeling).​
• The damage resulted from an unforeseen or unintended event that occurred beyond the user’s control, including but not limited to accidental drops or impact, natural disasters, and extreme environmental exposure.​​

Claims that meet our coverage criteria will result in the repair of damaged parts by replacement with new components, ensuring the eyewear is restored to functional condition.​

The total insured amount will be based on the final purchase price of the eyewear. In the event that a claim exceeds the remaining balance of your coverage, you will be responsible for paying the excess amount.

Additionally, the following are not covered by Sunnies 365 Protection:​​

• Loss or theft of the eyewear ​​
• Intentional damage or damage due to negligence ​​
• Damage due to mishandling from non-Sunnies personnel
• Cosmetic wear & tear such as frame discoloration or tarnishing

Note: Sunnies 365 Protection is not applicable to Sun, Anti-Rad Eyewear, or Readers.

*Terms and conditions may be revised without prior notice​.​​

How to File a Claim under Sunnies 365 Protection:

All claims will be filed on our partner insurer’s online platform. You will need to provide a clear chronology of the incident, photos of the damaged eyewear, and any other supporting documents. ​

Once submitted, you may visit a participating Sunnies Studios store, where our staff will assess your eyewear and claim based on the policy’s terms. Repairs will also be processed in-store.​

Sunnies 365 Protection is currently available upon purchase of a prescription package in select Sunnies Studios stores. See the list of locations below:​

1. Market! Market!​
2. One Ayala​
3. SM North Edsa 
4. Trinoma
5. Ayala Mall Manila Bay - coming soon
6. UP Town Center - coming soon 
7. Gateway Mall - coming soon 
8. Uptown BGC - coming soon 
9. SM Mall of Asia - coming soon 
​10. SM Marikina - coming soon 

We are continuously working on expanding our channels that offer Sunnies 365 Protection Please stay tuned for updates.​

Lifetime Upkeep of Frames​​

We do what we can to make customers’ products feel good as new​. Customers may visit any Sunnies Studios store and have their eyewear repaired. Free services include:

• Lens and frame cleaning​​​
• Nose pads and screw replacements​​
• Frame adjustments​​
• Lens insertion​
• Lens transfer
• Nylon replacement​​

Limited Lifetime Warranty

Each Sunnies Flask includes a limited lifetime warranty against manufacturing defects and workmanship issues.​

We will replace any eligible product found to be defective with a comparable product that is in stock. This does not include damages caused by customer mishandling (drops, scratches, dents) or natural wear and tear.

Customers must sign up to Sunnies Club to enjoy the Sunnies Limited Lifetime Warranty. You may refer to the how to exchange your product section for any defects encountered.

This limited warranty only applies to purchases made on the following channels​:

• sunniesflask.com
• Sunnies Studios stores​​

Sunnies Flask with engraving are not eligible for returns, exchanges, and cash on delivery payments​.

 Notes:​

• Sunnies Flask is not included in the 90-day Guarantee
• Limited Lifetime Warranty only applies to Sunnies Flask​