Orders & Shipping

HOW DO I PLACE AN ORDER?

We made shopping eyewear easier for you. For sunglasses, you can quickly add to cart and check out. For prescription eyewear, we will need more details. When you click on the product, customize your lenses with your prescription and upgrades of choice, so we can make glasses best suited for your needs.

HOW DO I ORDER PRESCRIPTION EYEWEAR? 

You will need a copy of your prescription. Here are a few options:

If you've shopped with us before, your prescription records are safe with us. Simply log in using the same email address you used in any of our stores, and click past prescription. This should pull up your latest records.

If you've signed in using a new email address that is not associated with your past records, you can still retrieve your records by clicking “Grab Prescription” when you customize your frames. Then, input the email address associated with your records and your birth date.

For new customers, you will need an updated eyewear prescription from your eye doctor.

If you need any help, you can consult our doctors here

HOW DO I KNOW WHICH STYLE LOOKS GOOD ON ME?

We want to make sure you love the style before you buy it. You can try the frames as you browse through the product pages - just find the "Try On" button.

If you prefer general guides to shopping eyewear, we have those too. Shop by Face Shape here or shop by Lens Width here

Our eye doctors would love to help out as well! Send them a message here.

I PLACED AN ORDER BUT CHANGED MY MIND, CAN I STILL CHANGE IT?

Sorry, once an order has been confirmed you cannot make any changes.

CAN I EDIT MY ORDER AFTER PAYMENT?

Once an order has been placed, we are unable to make any changes on sunglasses and merch items. If you have any questions regarding your purchase, you can e-mail us at hello@sunniesstudios.com or click here.

Prescription eyewear is a bit tricky to change, but email us immediately so we can try and do something about it. Don't forget to include the following details:

  1. Name
  2. Email Address
  3. Order ID
  4. Date of Purchase
  5. Payment Method
  6. Attachments (Photo of Item, Correct Prescription, etc.)
WHERE DO YOU SHIP TO?

We ship nationwide. Send us a message if you want to confirm.

HOW MUCH DOES SHIPPING COST?

We deliver anywhere for a flat rate of P150. Orders ship free if you spend P1999 and over.

HOW LONG DOES SHIPPING TAKE?

Shipping within Metro Manila takes 5-10 business days while provincial shipping takes 8-12 business days, after your order has been processed. Weekends and holidays are not included in business day count.

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

Standard lenses will be processed within 24 hours while customized lenses will take a minimum of 12 business days. Weekends and holidays are not included in business day count.

All your orders within the same ID are shipped and delivered together.

CAN I TRACK MY ORDER?

You sure can. After ordering, we'll send you an email once your package ships. The tracking number keeps you updated on the status of your delivery.

CAN I ORDER ONLINE AND PICK UP MY GLASSES IN-STORE?

Not for now. For your safety and ours, we are minimizing contact as much as possible.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PAYMENT?

Send us a message and we'll work it out with our courier partner.

If your package hasn't been picked up yet, we can definitely change your shipping address. But once the package has been picked up by our courier, do take note that it will take a while to reroute it.

To avoid any troubles, double check your delivery address before confirming your order.

CAN I CANCEL MY ORDER?

All credit card payments are final. As for COD, you may cancel your order before 11:59PM of the day your made your order. Please contact us via the "HELP" button on the lower right portion of the site or send us an email at help@sunniesstudios.com with the following details:

  1. Name
  2. Email Address
  3. Order ID
  4. Date of purchase
  5. Payment Method
  6. Reason for cancellation