Sunnies 365 Protection is a comprehensive coverage plan that insures your prescription glasses from accidental damage for a full year. Price starts at PHP 365. Learn more about our Sunnies Guarantee here.​

Sunnies 365 Protection covers accidental damage to your prescription frame and lenses up to their full purchase price. Coverage is limited to functional damage that renders the eyewear unusable, such as frame breakage and lens scratches, bubbling, and peeling.

No, Sunnies 365 Protection is only applicable to our prescription glasses.​

Sunnies 365 Protection starts at PHP 365, but varies depending on the final price of the prescription package purchased.​

Sunnies 365 Protection is currently available upon purchase of a prescription glasses package in select Sunnies Studios stores. See the list of locations below:​

1. Market! Market!​
2. One Ayala​
3. SM North Edsa 
4. Trinoma
5. Ayala Mall Manila Bay - coming soon
6. UP Town Center - coming soon 
7. Gateway Mall - coming soon 
8. Uptown BGC - coming soon 
9. SM Mall of Asia - coming soon 
​10. SM Marikina - coming soon 

We are continuously working on expanding our channels that offer Sunnies 365 Protection Please stay tuned for updates.​

No, Sunnies 365 Protection is only available upon purchase of a prescription glasses package in participating Sunnies Studios stores. Make sure to inform our staff that you wish to purchase Sunnies 365 Protection before checking out.​

All claims must first be filed on sunnies-claims.qoala.ph within 5 days from the incident. You will need to provide a clear chronology of the incident, photos of the damaged eyewear, and any other supporting documents. ​

Once submitted, you may visit any participating Sunnies Studios store, where our staff will assess the eyewear and claim based on the policy’s terms. The repairs needed will also be processed in-store according to our standard lead times.

Depending on the extent of the damage, broken parts will be replaced with new components, ensuring the eyewear is restored to functional condition.

Damaged frames will be replaced with the same model. If the original model is no longer available, it will be replaced with a comparable one.​

Damaged lenses will be replaced with the same prescription and upgrades as what is registered under your policy. Change of grade is only applicable under our 90-Day Guarantee.​

Sunnies 365 Protection allows multiple claims up to the full purchase price. In the event that a claim exceeds the remaining balance of your coverage, you will be responsible for paying the excess amount.​

Loss or theft of the eyewear, intentional damage or damage due to negligence, unauthorized repairs, and cosmetic wear & tear are not covered by Sunnies 365 Protection.​

Loss or theft of eyewear is not covered by Sunnies 365 Protection, and the original product must be surrendered to successfully process a repair.​

Sunnies 365 Protection is non-transferable and only valid for the original purchaser and corresponding product.​

Sunnies 90-Day Guarantee is inclusive with all eyewear purchases. If you are not satisfied with the product, you may exchange it within 90 days of purchase. All items must be returned in the original selling condition with complete (stickers, tags, hard case, sac, etc) and receipt.​

Sunnies 365 Protection is a comprehensive coverage plan that insures your prescription glasses from accidental damage for a full year. This is available for prescription packages at an additional cost starting at PHP 365.​

Learn more about our Sunnies Guarantee here.​

If we determine that the claim does not meet our coverage criteria, or if there are concerns about the honesty of the claim, we will not be able to proceed with the repair. In such cases, we recommend purchasing new prescription glasses.​

Sunnies 365 Protection is non-refundable. Should you wish to cancel your Sunnies 365 Protection policy, a refund will not be issued.

For any policy-related questions or concerns, you may contact Sunnies Studios via email at hello@sunniesstudios.com, online chat on Facebook, Instagram, or Tiktok, or any participating Sunnies Studios store.

For issues with the claims platform, you may contact our insurance partner via email at claim@qoala.ph​